Privacy Policy

About Us

This Privacy Policy describes how robwway (robwway Limited) collects, uses, and protects your personal information when you visit our website and use our services related to heritage walks at Thoor Ballylee and Coole Park. We are committed to protecting your privacy and handling your data responsibly in accordance with applicable data protection laws.

Information We Collect

We collect information in several ways:

• Contact information you provide when you fill out forms or inquire about our heritage walks, including your name, email address, and phone number
• Information about your visit to our website, including pages viewed, time spent on site, and the links you click
• Device information such as your browser type, operating system, and IP address
• Cookies and similar tracking technologies to enhance your browsing experience
• Any additional information you voluntarily provide to us

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Your consent when you submit contact forms or sign up for information about our services
• Legitimate interest in improving our website, understanding visitor behaviour, and providing better heritage walk experiences
• Contractual necessity to fulfil your requests for information or bookings
• Legal obligation to comply with Irish and EU data protection regulations

How We Use Your Information

We use the information we collect for the following purposes:

• Responding to your inquiries about heritage walks and visitor information
• Sending you updates, newsletters, or promotional materials (with your consent)
• Improving our website functionality and user experience
• Analysing visitor patterns to better serve the heritage tourism community
• Complying with legal obligations and protecting our legal rights
• Personalising your experience on our website

Data Retention

We retain your personal data for specific periods based on the purpose of processing:

• Contact form submissions and inquiry data: retained for up to 24 months after your last interaction with us
• Analytics and usage data: retained for up to 12 months from collection
• Cookie data: retained according to individual cookie settings, typically up to 13 months
• Server logs and IP addresses: retained for up to 12 months for security and troubleshooting purposes
• Marketing communications records: retained until you unsubscribe or for 24 months, whichever is sooner

After these periods, we securely delete or anonymise your data unless we are required to retain it for legal compliance.

Your Privacy Rights

Under Irish and EU data protection laws, you have the following rights:

• The right to access your personal data and receive a copy of the information we hold about you
• The right to rectify or correct any inaccurate or incomplete information
• The right to erasure (the "right to be forgotten") in certain circumstances
• The right to restrict processing of your data
• The right to data portability, allowing you to transfer your data to another service provider
• The right to object to processing for direct marketing or other purposes
• Rights related to automated decision-making and profiling

To exercise any of these rights, please contact us using the details provided below.

Cookies and Tracking

Our website uses cookies to enhance your browsing experience and gather information about site usage. Cookies are small text files stored on your device that help us remember your preferences and understand how you interact with our site. We use both essential cookies (necessary for site functionality) and optional cookies (for analytics and marketing purposes). You can manage your cookie preferences through your browser settings. For more detailed information about cookies, please refer to our Cookie Policy.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security. We encourage you to use strong passwords and to contact us immediately if you believe your data has been compromised.

Supervisory Authority

If you have concerns about how we handle your personal data or believe we have violated your privacy rights, you have the right to lodge a complaint with the Data Protection Commission (DPC), which is the independent authority responsible for data protection in Ireland. You can contact the DPC at their website or submit a complaint directly to them without prejudice to your right to pursue other legal remedies.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party websites before providing your personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our website following the posting of changes constitutes your acceptance of those changes.